Employee Spotlight: Meet Deborah Degillio
What is the difference between assistance and affordability and why is it important to make…
Deb Degillio
Customer Service Illinois American Water Ranks #1 in J.D. Power U.S. Water Utility Residential Customer Satisfaction Study
For the third year in a row, Illinois American Water has received the J.D. Power…
Karen Cotton
Customer ServicePennsylvania’s Low-Income Household Water Assistance Program (LIHWAP)
Pennsylvania’s Low-Income Household Water Assistance Program (LIHWAP), administered through the Pennsylvania Department of Human Services,…
Laura Martin
Customer ServiceOver 15,500 Illinois Households Benefited from Illinois American Water’s Customer Assistance Programs in 2020 and 2021
Over the last two years, Illinois American Water helped more than 15,500 residential customers receive…
Karen Cotton
Customer ServiceA Deep-Dive Look at Americans’ Water Consumption
When it comes to water usage, some things are easier to see. For example, you…
Dr. Lauren Weinrich
Customer ServiceOur Customers, Our Priority: Celebrating Members of the American Water Customer Experience Team
They’re the voices at the other end of your calls, the faces behind our emails…
Alex M. Water
Customer ServiceHidden Causes of Leaks
All across the country, water conservation is more important than ever. One of the simplest…
Alex M. Water
Customer ServiceBetween Source and Tap: Getting to Know the People Behind the Water Treatment Process
When you turn on your tap, you may not be aware of the many people…
Alex M. Water
Customer ServiceRhonda Carter Adams Wins Statewide Award for Excellence in Inclusion & Diversity
Rhonda Carter Adams, Workforce and Supplier Diversity Program Manager, Illinois American Water, has been recognized…
Alex M. Water
Customer Service