Category: Customer Service

Pennsylvania’s Low-Income Household Water Assistance Program (LIHWAP)

Pennsylvania’s Low-Income Household Water Assistance Program (LIHWAP), administered through the Pennsylvania Department of Human Services,…

Laura Martin

Customer Service

Over 15,500 Illinois Households Benefited from Illinois American Water’s Customer Assistance Programs in 2020 and 2021

Over the last two years, Illinois American Water helped more than 15,500 residential customers receive…

Karen Cotton

Customer Service

A Deep-Dive Look at Americans’ Water Consumption

When it comes to water usage, some things are easier to see. For example, you…

Dr. Lauren Weinrich

Customer Service

Our Customers, Our Priority: Celebrating Members of the American Water Customer Experience Team

They’re the voices at the other end of your calls, the faces behind our emails…

Alex M. Water

Customer Service

Hidden Causes of Leaks

All across the country, water conservation is more important than ever. One of the simplest…

Alex M. Water

Customer Service

Rhonda Carter Adams Wins Statewide Award for Excellence in Inclusion & Diversity

Rhonda Carter Adams, Workforce and Supplier Diversity Program Manager, Illinois American Water, has been recognized…

Alex M. Water

Customer Service

West Virginia Operations team maintains service after ice storm impact Huntington area

The West Virginia American Water team set an example for teamwork and customer focus in…

Alex M. Water

Customer Service