Virtual Information Sessions Available for Customer Assistance Programs

West Virginia American Water will host a series of virtual information sessions for customers to learn more about bill payment assistance options.

Representatives from West Virginia American Water and the Dollar Energy Fund will provide information about the company’s H2O Help to Others Program, which offers financial assistance for income-eligible customers, including grants of up to $500 per year and discounts on monthly water and wastewater charges. The company will also explain how all customers – regardless of income – can set up installment plans and sign up for budget billing.

“Water and wastewater are vital utility services for all West Virginians. Customers shouldn’t wait until they’re facing a hardship to seek assistance,” said Robert Burton, president of West Virginia American Water. “It’s important that we make customers aware of all options available to assist with their bill payment needs.”

To access the live webinar, visit this link a few minutes prior to the event. Pre-registration is not required and there is no password to join. Participants will be able to ask questions in the live chat function during the event. Informational sessions are scheduled for Thursday, June 24 at 7:00 p.m., Thursday, September 23 at 8:00 a.m. and Thursday, December 16 at 7:00 p.m. Sessions will be recorded and posted to the company’s YouTube channel for customers who cannot participate live.

For more information, visit the customer assistance page on the website. The company also recently released a new educational video on its customer assistance programs.